Malaysia's electronic government (e-government) initiative began in 1997 with the launch of the Multimedia Super Corridor's (MSC) E-Government Flagship Application. In fact , the Malaysia e-government is one of the 2020 visions. The purpose of launching MSC is to lead Malaysia into an information and communication technology (ICT) country. The initiate of e-government enable Malaysia to become a more advance country by using e-government effectively in operating internally and externally in term of businesses, interaction with citizens, government services or other transactions inside or outside Malaysia. Basically, the E-government has divided into 7 pilot of Flagship Application which include:Project Monitoring System (SPP II)
An online system which government used to monitor and supervise the existing development programs as well as future development plans.
Human Resources Management Information System (HRMIS)
An integration of Human Resources Management Information System for the Malaysian's public services.
Generic Office Environment (GEO)
A powerful document and office management solution that enable users to effectively and efficiently manage their office environment.
Electronic Procurement (EP)
A system enables suppliers to supply goods and services to government efficiency through ICT system including goods advertising and deliveries.
Electronic Services (E-Services)
A system facilitating in conduction of transactions with Private Government Agencies, such as Road Transport Department (RTD), Tenaga National Berhad (TNB) and Telekom Malaysia Berhad (TM).
Electronic Labour Exchange (ELX)
An one stop center for labor market information which is supervised by Ministry of Human Resources (MOHR), enables employers and job seekers to communicate with each other.
E-Syariah
A management system that intergrates the processes related to management of cases for the Syariah Courts.
Currently Malaysian e-government has success in several applications like:
• Government's drive for e-government services
• Electronic Labor Exchange which has match more than 75000 potential employees with employers since 2005
• SMS alert on e-government services
• Online renewal of driving licenses
• Electronic filling of income tax forms
• Voter information
• Details for government tenders
• Employment opportunities
However the e-government in Malaysia is improving there are still some problems where Malaysia government requires putting more effort to tackle it. Such as lack of public awareness to the particular e-government services, ease of use, language barriers, and trustworthy of the online transaction via e-government by users.
Especially the senior citizens (baby boomer), they refuse to adopt e-government instead of spending plenty of time on traveling for paying utilities bills. The factors behind are the doubtful of the system as well as language problems.
In another dimension, generation X and Y are continuing accept the e-government services. The introduction of computer education in the primary school since earlier represents a mainstream to the contribution. The major problem is availability of the sources like PC and internet connection by the user. In order to improve the e-government services in Malaysia, the faith as well as trust between citizens and government must be built.
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4 comments:
i like your blog style~
feel professional~~~
hahaha~addoil!
Malaysia e-government it is really convenience for everyone, especiallly for white collar!!
yes.i'm agree.
so try to study hard and get a good job to become a white collar people.
Correct, e-government is very convenience for nation as a whole. Whereas there are a lot of people still not aware about the e-government service. Malaysia government should put more effort in encouraging people to fully utilize these e-government services in order to achieve higher standard living in our country.
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